• FAQ's

General

Our warehouse is located in beautiful Timmins, Ontario Canada. We currently do not ship to the U.S.A/International, Canada Only!

At this moment No but we offer FREE shipping on every order over $99cad.(*some exceptions apply). We also offer FREE LOCAL delivery for the Timmins, On area.

Not at this moment No, we are online only! If you need more info/pictures of a certain product email us at info@gotg.ca or call us 705 221-6766 to schedule a viewing in person at our warehouse!

We randomly have sales and add discounts to our site/newsletter! We are also in the works of implementing a customer loyalty program so stay tuned and check back often!

We also pride ourselves on bringing our customers the LOWEST PRICES POSSIBLE compared to our competition!

Shipping and Deliveries

99% of the time we use Canada Post but we reserve the right to change companies under certain circumstances. For more information please refer to our refund and terms of service policies located at the bottom of our website! LOCAL Deliveries are done in person by us in our company truck.(COD, Cash, Credit Card and Debit are available in-person/for the Timmins, On area Only)

When you reach our checkout and are promted to select a shipping rate/method, If you are from Timmins, On area please select "Free Local Delivery for Timmins, On City Limits" and delivery is on us!

If you do not reside in Timmins, (The rest of Canada) Please Select one of the remaining options:

If your order is OVER $99 please select the corresponding shipping rate ( Free Shipping for orders $99 and up) 

If your order happens to be UNDER $99 please select one of the three Canada Post shipping options/rates available. Thank You!

If you have anymore questions pls email us at sales@gotg.ca or use the live chat messenger in the bottom right corner of our website and contact us instantly!

We ship Mon-Fri and Canada is vast!! but as a general rule, Ontario/Quebec it is usually 1-2 business days, other Provinces and Territories it can take anywhere from 3-6 days and occasionally more depending on weather and other factors. LOCAL deliveries are GUARANTEED within 1 Business day 7 days a week! *Keep in mind this is for "In stock" Items only.

At the moment we currently do NOT, but keep checking back as we do plan to expand in the future!

We try out best to ship EVERYWHERE but certain exceptions apply to the following provinces & territories: Yukon(YT), Northwest Territores(NT) & Nunavut(NU), we ask that you please contact us at info@gotg.ca before ordering if you live in one of the listed Provinces and or Territories, thank you. 

Yes, for certain Heavy products we can ask you to pay a surcharge if you live in certain Provinces or Territories.

We usually have items back in stock within 2-4 business days MAX. Under certain circumstances we can Express order for a customer at an extra cost for a quicker availability,

If you have any questions pls email us at sales@gotg.ca or use the live chat messenger in the bottom right corner of our website and contact us instantly!

We allow certain items to be ordered while out of stock on our site (Bare in mind we check our suppliers site(s) DAILY to see their inventory) and we only allow certain items to be ordered that we KNOW they have in stock to keep shipping and delivery times to a minimum.

With this in mind when you order an "out of stock" item we allow to be ordered by you the customer, you agree that you are aware that delivery times may take longer than usual, usually between 2 - 6 days, sometimes longer depending on the item and other factors such as weather etc. *Under certain circumstances we can Express order for a customer at an extra cost for a quicker availability

If you have any questions pls email us at sales@gotg.ca or use the live chat messenger in the bottom right corner of our website and contact us instantly!

Methods of payment.

FOR OUR ONLINE STORE:

We currently except all major credit cards and all major forms of payments that shopify provides(GooglePay, Paypal, Amazon Pay etc.)

If you wish to pay by INTERAC E-Transfer Pls select the corresponding option at checkout and follow the on-screen instructions

LOCAL DELIVERIES:

COD (Cash on delivery) and DEBIT transactions are available for the Timmins, Ontario Area Only! (AT CHECKOUT pls select COD option for debit/cash/credit card payment option upon delivery within the Timmins, On City LIMITS)

Returns & Damaged Items

Please refer to our refund policy, thank you! *it is also located at the bottom of our website.

You should contact sales@gotg.ca asap, don't forget to attach/send a picture of the damaged product(s).